XPULZ Terms of Service

Effective date: 6 October 2026

In short

• XPULZ is run by XPULZ Gaming GmbH, a Swiss company. Creating an account means accepting these Terms.
• You must be at least 13. Under 18, you need a parent's or guardian's permission where your country requires it.
• Keep your login safe and play fair: no cheating, no harassment, no fake results.
• Tournaments are run by Organizers. The tournament page says who runs it, the rules and the prizes. The Organizer answers for its tournament and its prizes; we answer for the platform.
• Prices are shown before you pay. A subscription renews only if you were told so, and you can stop the renewal at any time. In the EU and the UK you usually have 14 days to change your mind.
• What you post stays yours. We use it only to run the service.
• AI coaching is advice. It can be wrong.
• If we restrict your account, we tell you why and you can appeal.
• We give 30 days' notice before a material change to these Terms or a price increase.
• Swiss law applies, but as a consumer you keep the protections and the courts of your own country.

1 About XPULZ and these Terms

These Terms are the contract between you and XPULZ Gaming GmbH, a Swiss company, for xpulz.com, the XPULZ apps, tournament pages and the branded platforms that refer to these Terms. Together we call them the Service.

Address: Fällandenstrasse 3c, 8124 Maur, Switzerland
Company number: CHE-166.807.703 (commercial register of the canton of Zurich)
Contact: info@xpulz.com

Who is who. An Organizer runs a tournament or a community on the Service. It can be a company, an association, a school, an academy, an individual or XPULZ itself. On a platform run under a brand's name, the Brand Customer is the company the platform is run for, and the Tournament Operator is the company that runs its tournaments.

The tournament page or the branded platform tells you, before you commit, which company you are contracting with for the account, the tournament, any purchase and any prize, and gives you that company's terms. XPULZ is not the seller or the organizer of everything offered on a branded platform. An agreement between companies cannot reduce your rights.

Accepting. You accept these Terms when you take the acceptance step to create an account, register for a service or place an order. You can save a copy. If you accept for an organization, you confirm that you may bind it.

Other documents. Tournament rules, purchase terms and the conditions of a feature are shown before you use them. They add to these Terms and cannot remove rights the law gives you. A signed enterprise agreement, or a data-processing or data-sharing agreement, prevails over these Terms for what it covers.

Our Privacy Policy and Cookie Policy explain how we use personal data and cookies. They inform you: accepting these Terms is not a consent to marketing or to optional tracking.

2 Eligibility and younger users

You must be at least 13 to create an XPULZ account. Children under 13 cannot have one, even with the approval of a parent, a school or an Organizer. A higher minimum applies where your country's law, a game, a linked service, a feature or a tournament requires it; we tell you before you sign up for it. Give your real age and do not get around age checks.

If you are under 18, you need the permission of a parent or guardian where your country requires it for the account or the activity. If you cannot legally enter a contract yourself, your parent or guardian must enter it or authorize it. Nobody's approval overrides a minimum age set by law.

We do not share the data of users we know are under 18 for marketing, and we do not allow advertising based on their profile. Their public visibility is limited as the Privacy Policy describes.

3 Your account

• Give accurate information and keep it up to date.
• Choose a secure login, use the extra protection we offer, do not share your access, and tell us quickly if you suspect someone else is using your account.
• You are responsible for what you do, or let others do, with your account. You are not automatically liable for use you did not allow, and this does not excuse a failure of our own security.
• Use only accounts and game links that are yours. Do not impersonate anyone, misstate your team or your eligibility, or sell or hand over your account. Staff of an Organizer use only the permissions they were given.

We send the messages needed to run your account, a purchase, a tournament or the security of the Service whatever your marketing choices. We do not slip advertising into them.

4 Using the Service

We grant you a limited, non-exclusive and non-transferable right to use the Service for what it is made for. Organizers and businesses use it within their plan or agreement. The software, the brand and the underlying intellectual property remain ours.

You must not:

• cheat, manipulate results, evade a ban, enter fraudulently or undermine fair play;
• harass, threaten, exploit or unlawfully discriminate against anyone, or publish someone's private information;
• upload unlawful content, malware or anything that infringes someone's rights;
• gain unauthorized access, get around a security or access restriction, or disrupt the Service;
• scrape or export personal data, send unsolicited marketing, or use participants' data beyond the approved purpose;
• misuse an integration, a token, the API or an automated tool to go beyond your authorized access;
• use the Service for an unlawful tournament, transaction or activity.

This does not prevent what the law expressly allows despite a contract, such as interoperability rights. Report a vulnerability to info@xpulz.com without accessing or disclosing more than needed to show it.

Third-party services. Game publishers, social networks and payment providers have their own terms and privacy notices. Linking an account does not give XPULZ or an Organizer unlimited rights over what that provider holds, and you must be entitled to link it. Some features depend on a publisher's API, its permissions and the quality of its data: we cannot promise that a publisher keeps an integration available. If a change affects something you paid for, we tell you and you get the remedies the law and your agreement provide.

5 Tournaments

Before you enter

The tournament page and its rules tell you who the Organizer is, who can enter, the game and format, the schedule and time zone, how scoring and disputes work, the entry price if any, the prizes and their conditions, the cancellation rules and how your data is used. You can read all of it before you enter or pay.

Do not enter if you do not meet the conditions. When a check is needed, the Organizer or XPULZ asks only for proportionate proof and says what it is for. A full identity document is not requested when something lighter is enough.

Who is responsible for what

The Organizer is responsible for what it controls: lawful rules, the permits it needs, the prizes it advertises, fair administration and its own messages to participants. XPULZ is responsible for the platform and for what it commits to. When XPULZ organizes a tournament itself, it is the Organizer.

An Organizer's rules cannot remove XPULZ's responsibility for its own acts, or your legal rights. We do not guarantee an independent Organizer's conduct or prize money unless we say so explicitly.

Results and disputes

Submit accurate results and cooperate with reasonable checks. Automated results can be reviewed against the rules and the evidence. The rules give the deadline and the contact for a dispute; the deadline must leave you a reasonable time and cannot override your legal rights.

We or the Organizer can correct a clear error, investigate suspected cheating and apply the proportionate sanctions the rules announce. Where practical, you get the reason and a chance to respond or appeal. Urgent restrictions can apply while a serious security, safety or integrity problem is investigated.

Prizes

The rules state the prizes, how and when to claim them, any check, the delivery time and who pays the taxes. No condition can be added after you entered to avoid handing over an advertised prize.

XPULZ is for competitions of skill. These Terms do not authorize gambling, betting or lotteries. Whether an entry fee or a prize is lawful depends on the tournament and the country, and that check is the Organizer's.

6 Prices, payments and subscriptions

Before you pay, the checkout shows the seller, what you are buying, the total price, the currency, taxes and unavoidable charges. It also shows the duration, the billing frequency, any automatic renewal, how to cancel and the main limits. Extras are never pre-selected.

Your order is accepted when the seller confirms it, and you receive a confirmation you can keep. A payment provider processing the payment does not remove the seller's obligations.

Renewal. A subscription renews automatically only if that was clearly stated and agreed at checkout. You can stop the renewal with the method shown there, or by writing to info@xpulz.com for a subscription sold by XPULZ. Cancelling takes effect at the next renewal, unless you have a right to end it at once or to a refund. We do not make cancelling difficult.

Price increases. We give at least 30 days' notice before raising the price of an existing consumer subscription sold by XPULZ, or longer where the law requires it. The new price applies at the earliest at the first renewal after that notice, and you can cancel before. We ask for your agreement again where the law requires it. A period you already paid for is never repriced.

Failed payments. We tell you and give you a reasonable time to fix it before restricting a paid feature, unless we suspect fraud or the law requires otherwise. Disputed amounts and your legal remedies are handled as the law provides.

7 Cancellations and refunds

Your legal rights to cancel, to withdraw, to get a service that conforms and to be refunded apply even to something labelled "non-refundable". A tournament's own cancellation policy is shown before purchase and must be lawful and fair.

If XPULZ cancels a paid service it sells before providing it, it refunds what you paid for the part not provided. If an Organizer cancels its paid tournament, the Organizer owes the refund; we help route your request when XPULZ provided the platform or the payment page. A tournament that is substantially changed or rescheduled can also give you a right to a refund: the fact that it still takes place in another form does not by itself remove that right.

14-day withdrawal (consumers in the EEA and the UK)

When you buy online, you usually have 14 days from the conclusion of a service contract to withdraw without giving a reason, and longer if you were not given the required information. Exceptions exist, for example for some tournaments on a fixed date. If one applies to what you are buying, we tell you before you buy.

• How. Send a clear statement to info@xpulz.com or to our address before the deadline. You can use the form below, but you do not have to. For a purchase from an Organizer, use the contact the seller gave you. Where the law requires an online withdrawal function, we provide it.
• A service started at your request. If you asked for the service to start during the 14 days and then withdraw, you pay a proportionate amount for what was already provided, as long as you were properly informed. You lose the right to withdraw once the service is fully performed only under the conditions the law sets.
• Digital content. For digital content not supplied on a physical medium, you lose the right to withdraw when the supply starts only if you expressly agreed to that, acknowledged it and received our confirmation. Accepting these Terms is not that agreement, and we do not apply this exception to an ongoing digital service.
• Refund. We refund you within the legal time limit, normally 14 days from your notice, with the same payment method and at no cost, unless you agree otherwise.

Withdrawal form (optional)

To: XPULZ Gaming GmbH, Fällandenstrasse 3c, 8124 Maur, Switzerland, info@xpulz.com
I withdraw from my contract for the following service or digital content: ______
Ordered on: ______
Order or account reference: ______
Name: ______
Address: ______
Date: ______
Signature (paper form only): ______

8 Your content

What you post remains yours. You must have the rights and permissions to post it, and you must not post other people's personal data without need.

You grant XPULZ a non-exclusive, royalty-free licence to host, store, reproduce, format and display your content, only as far as needed to provide the service you ask for, run the tournament and apply the visibility settings and rules you were told about. The licence is worldwide only because the Service is online, and it remains subject to the rules on data transfers. Our providers can use it on our behalf, under the same limits.

The licence does not cover unrelated advertising, the sale of personal profiles or the training of general-purpose AI models. It does not transfer ownership of your personal data or override your privacy rights. Any promotional use of your name, image or stream needs a separate permission.

The licence ends when the content is deleted from our active systems, except for temporary backup copies, for what we lawfully keep for a purpose you were told about, and for uses you authorized separately. We keep no perpetual right over deleted content.

Public content, and results of a tournament that publishes them, can be viewed and copied by others. We cannot guarantee the removal of copies made by third parties, but we remain responsible for valid requests about what we control.

If you think a piece of content infringes your rights or is unlawful, write to info@xpulz.com with its location, your concern, what is needed to assess it and a reply address. We assess every report and act proportionately, with a review or an appeal where the law requires it.

9 Organizers and the data of participants

Organizers, Brand Customers and Tournament Operators that receive participant data through XPULZ are bound by the Organizer Terms and, where needed, a data-processing or data-sharing agreement with us. They may use your data only for the tournament purposes disclosed to you. They may not use it for unrelated marketing, sell it, upload it to advertising audiences or use it to train AI models, and they may never export for marketing the data of users known to be under 18. Section 5 of the Privacy Policy explains what each of them sees.

10 Availability, changes and AI

We provide the Service with the care and skill the law and your agreement require. Unless a service level is agreed, we do not promise uninterrupted operation or a particular competitive result. Maintenance, security incidents and third parties can affect availability; we give reasonable notice of a planned material disruption where practical.

AI. XPULZ uses AI to analyze gameplay and suggest how to improve, with third-party AI services described in the Privacy Policy and in each feature's notice.

• The suggestions are information. You decide whether to follow them. They can contain errors, guarantee no rank or improvement, and are not medical or mental-health advice.
• Use an AI feature only with information you are entitled to provide, and avoid unnecessary information about yourself or others.
• Using an AI feature gives us no unrestricted right to reuse your personal data for marketing or for model training.
• An AI suggestion never changes the published rules and never decides eligibility, sanctions or prizes. If an automated system contributes to such a decision, we explain its role and the safeguards that apply. Using AI does not remove our responsibility or your rights.

Changes to the Service. We can make proportionate changes needed for security, legal compliance, compatibility, accessibility or improvement. For a paid consumer service, a change meets the conditions the law and the contract set. If a change materially reduces what you bought, you get the notice, the option to continue, the right to terminate and the refund the law requires. We do not use this clause to remove essential paid features without those remedies.

11 Suspension, termination and closing your account

Closing your account. Use the account control or write to info@xpulz.com. Closing your account does not automatically cancel a separate contract with an Organizer. We tell you what remains to be done for any XPULZ subscription or order, and we never charge a renewal you validly cancelled.

Restrictions by XPULZ. We can warn, restrict, suspend or terminate access for a material breach, serious misuse, a legal requirement, non-payment after proper notice, or a real security or safety risk. We choose a proportionate measure. Where practical, we explain the reason and give you a chance to respond or to fix the problem. We can act at once if waiting would create a serious risk or break the law, and we withhold details only for a lawful and necessary reason.

Appeals. You can appeal a restriction of your XPULZ account at info@xpulz.com. Tournament decisions follow the tournament's dispute route. Your legal rights remain, and a human reviews an automated decision where the law requires it.

End of a service. If we discontinue a service for business reasons, we normally give at least 30 days' notice and a reasonable chance to retrieve your account information, unless a legal or serious security reason requires less. For a prepaid XPULZ service that we end early, we refund the unused part, or more if the law requires.

Termination does not cancel a valid payment obligation or a legal claim, and does not remove privacy rights. Personal data is deleted or kept as the Privacy Policy says. Clauses meant to govern existing rights or records continue only as far as needed for that.

12 Liability

Each party is responsible for its own obligations under these Terms and the law. Nothing in these Terms excludes or limits liability for fraud, deliberate wrongdoing, gross negligence where it cannot lawfully be limited, death or personal injury caused by negligence where the law protects it, mandatory consumer remedies, or anything else the law does not allow to be excluded or limited.

Consumers. XPULZ is liable for the loss or damage the law makes it liable for, including a breach of its contractual duties. These Terms do not replace your legal rights with an "as is" disclaimer, and do not make you indemnify XPULZ in general.

Businesses. Limits, exclusions and indemnities are set in the enterprise agreement. Without one, the law decides: these Terms add no hidden cap. The rights of the people whose data is processed, and the powers of regulators, are not affected by how XPULZ and an Organizer split liability between them.

We do not take on an independent Organizer's obligations just by supplying the platform. Equally, describing an Organizer as responsible does not remove our liability for our own conduct.

13 Changes to these Terms

We can change these Terms for a valid reason, such as a change in the law, a material change to the Service or a security need. We explain material changes and normally give existing users at least 30 days' notice before they apply. An urgent legal or security change can apply sooner, as far as necessary, with an explanation.

A change never applies to the past: it removes no claim you already have and alters no completed purchase. We ask for your agreement again where the law requires it. If a change puts you at a material disadvantage, you get the right to end the affected contract and the refund the law requires; your silence is not treated as acceptance of everything. An update to the Privacy Policy never creates a consent to a new use of your data.

14 Law and disputes

Swiss law governs these Terms, subject to what follows.

Businesses. The courts of Zurich, Switzerland, have jurisdiction, unless a signed agreement says otherwise or the law requires another court.

Consumers. The choice of Swiss law does not deprive you of the mandatory protections of the country where you live. You can bring proceedings in any court that consumer law opens to you, and no clause forces you to Zurich where that would take away a protected choice.

Privacy. You can complain to a data protection authority at any time, whatever this section says. Writing to us first can help, but it is never a condition and never delays a legal remedy.

If a term cannot be enforced, the rest continues as far as the law allows, without an unfair replacement term. Waiting before using a right is not giving it up. We can transfer this contract in a lawful business reorganization only if your rights and the performance of our obligations are properly protected, with the notice and the choice the law requires.

15 Contact and records

Questions, complaints, cancellations and appeals: info@xpulz.com, or by post to the address in section 1. Keep your order confirmation, the tournament rules and the version of the Terms that applied to your purchase. Where the law requires a local contact or dispute body, we give it with the offer concerned.